The Children with Special Health Care Needs Help Line is a free service dedicated to assisting caregivers and professionals who support children and youth with chronic physical, developmental, behavioral, or emotional health challenges. Available by phone (1-800-737-3028) or email (CYSHCN.Helpline@dhhs.nc.gov), the Help Line provides personalized information and referrals to:

• State and Government Programs: Access services like NC Medicaid Waivers.

• Community Programs: Find special needs camps, support groups, and other resources.

• Funding Support: Assistance with costs for medications, therapies, adaptive devices, and more.

• Health Care Access: Guidance on finding primary, dental, and specialty care providers.

• Insurance Enrollment: Help with NC Medicaid, private insurance, or marketplace plans.

• Relocation Resources: Assistance in locating services across North Carolina.

• Education Support: Connections to school-related services.

• Transitions in Care: Support for navigating changes like healthcare and guardianship.

The Help Line offers essential support, linking families to resources that enhance their children’s health and well-being.